Time protected between jobs
Choose the fixed travel or setup allowance that fits your work. It leaves space between appointments; it does not calculate driving routes or journey times.
YOUR CALLS, HANDLED
AI phone reception for Australian trades.
CTnode. answers customer calls while you are on the tools, captures the job details, books approved work and alerts you when a call needs a person.
- Answers 24/7
- Books approved jobs only
- Owner SMS for anything urgent
ILLUSTRATIVE BOOKINGSite inspection booked.Google Calendar · Owner dashboard
- Answers 24/7
- Books into your calendar
- Your gap between jobs
- Owner SMS for urgent calls
- Tells every caller it's AI
A GUIDED SETUP
We set it up. You stay in control.
You share your services, hours and rules. We configure the receptionist, connect the agreed systems and test realistic calls with you before launch.
Talk through your setup- 1Understand the business
Services, hours, service areas, travel buffers, capacity, owner contacts and the policies that decide what gets booked.
- 2Configure the call paths
What can be booked, what needs a quote, what becomes a message, and what has to reach a person.
- 3Connect and test
Phone, dashboard, calendar and notifications checked against realistic call scenarios before a customer hears it.
- 4Launch with oversight
Early calls are reviewed together so you can confirm the receptionist is behaving the way you agreed.
FROM FIRST RING TO NEXT STEP
The call moves forward. Your work does too.
CTnode. checks availability, books approved work and keeps the details together. When a call needs your judgement, it takes a message or alerts you.
Checks your real diary
Including the fixed gap your business protects between jobs.
Books the job
Straight into your calendar, with the address and the notes.
Finds an existing job
From what the caller can tell it on the phone.
Moves a job
Only for the person whose job it is.
Cancels a job
And tells you straight away if it was last minute.
Takes a message
For the enquiries it should never book.
Alerts the owner
An SMS when the call needs your attention.
Check, book, find, move, cancel, message, escalate. Configured around your services, with booking features available on Standard and Premium.
PLAY A SCRIPTED CALL
Three calls, three completely different answers.
Choose a booking, message or urgent request, then play the call to see the conversation and the example outcome side by side.
7:42 pm · Tuesday0491 570 006
The call that pays for itself. Nobody is in the office, so the receptionist runs intake and escalates instead of taking a voicemail.
- CTnode.
Thanks for calling Demo Plumbing. Dave the AI here — this call is recorded and transcribed. What's going on?
- Caller
There's water coming out under my kitchen sink. I've got a bucket under it but it's not stopping.
- CTnode.
Understood, I'll treat that as urgent. Can I grab your name and the address?
- Caller
Jordan. Unit 1, 50 Adelaide Street, Brisbane.
intakeAddress parsed as unit 1 / 50 Adelaide Street — not 150.- CTnode.
Got it — unit 1 at number 50, not 150. Best number to call you straight back on?
- Caller
0491 570 006.
escalate_to_ownerOwner SMS sent to 2 numbers · asks if they can attend- CTnode.
I've flagged this to the on-call owner now rather than booking you a slot — they'll ring you shortly. If water reaches anything electrical, call 000 first.
- Caller
Thanks, that's a relief.
Want to hear it live, on your own call?We will run booking, messaging and escalation against your trade's real scenarios.
Book a demoBUILT AROUND A UTE
It knows a ute is not a calendar invite.
Working hours, notice periods and space between jobs belong in the booking rules. These limits are enforced in code, not just suggested in a prompt.
Minimum notice before a slot
Choose how much notice a caller must give. Anything tighter than that goes to the owner instead of silently entering the diary.
Unit numbers stay unit numbers
"Unit 1, 50 Adelaide Street" is never heard or written back as "150". Ambiguous forms are read back to the caller, and the booking note spells the qualifier out in full.
Your hours, not generic ones
The receptionist follows the working hours approved for your business. Out-of-hours requests follow the fallback you chose during setup.
Separate sessions for callers
Calls can be handled in independent sessions, so one conversation does not have to finish before another can begin.
Daily booking capacity
Set a business-wide limit for normal bookings when calendar space alone does not reflect what the team can complete in one day.
How far ahead it will commit
Choose how far ahead the receptionist may book, so callers cannot lock in work beyond the period your business has approved.
WHAT LANDS ON YOUR PHONE
The details together. The next step clear.
Review bookings, messages and calls needing attention in your dashboard. Synced appointments appear in Google Calendar. Urgent requests reach your configured owner contacts by SMS.
CTnode.Demo workspace · Owner dashboard
Calls42Last 7 days
Bookings17From receptionist calls
Needs attention3Messages and escalations
Recent activityOutcome
Jordan · leaking pipeCaller, address and urgency captured
Owner alertedAlex · site inspectionTomorrow at 9:30 am
Calendar syncedSam · quote requestMessage ready for review
Callback- Mon 20 July, 9:00–10:00: Site inspection.
- Mon 20 July, 13:00–14:00: Plumbing callout.
- Tue 21 July, 10:00–11:30: Site inspection.
- Wed 22 July, 8:30–9:30: Plumbing callout.
- Wed 22 July, 14:00–15:00: Site inspection.
- Thu 23 July, 9:30–11:00: Site inspection · Alex.
- Fri 24 July, 9:00–10:00: Plumbing callout.
- Fri 24 July, 13:30–15:00: Site inspection.
Your phone, 7:43 pmEmergency callout
Emergency callout request for Demo Plumbing: water escaping under a kitchen sink. Caller: Jordan 0491 570 133. Location: 100 Queen Street, Brisbane.Reply Y if you can attend, N if not. Timeout 10 min.
Y
One question, one letter, while you are still holding a torch. Bookings and last-minute cancellations arrive as plain updates — no reply needed, because nothing is waiting on you.
Your customer's phoneReminder
Hi Jordan, reminder for your drain inspection with Demo Plumbing at 9:30 am Thursday. Ref DEMO-4821.
Sent before the job where reminders are switched on. It tells the customer what is happening and never asks them to reply.
Illustrative product views using invented demo data. No live client or caller information is shown anywhere on this site.
WHO IT ANSWERS FOR
Six worked examples. Not six trades.
Six trades have a page showing a scripted call end to end. They are examples, not the limit — the receptionist is built around your services and your rules, not the word on the side of the ute.
The receptionist is configured to your services and your rules, so the trade on the sign does not decide whether it works. These are examples, not a fixed list — if your phone rings with jobs, it is in scope.
- Roofers
- Gutter cleaning
- Pool servicing
- Pressure washing
- Window cleaning
- Solar installers
- Antenna and satellite
- Appliance repair
- Auto electricians
- Carpenters
- Plasterers
- Tilers
- Cabinet makers
- Flooring
- Glaziers
- Insulation
- Arborists
- Concreters
- Fencing
- Earthmoving
- Scaffolding
- Pest control
- Locksmiths
- Removalists
- Skip bins
- Garage doors
- Painters
- Mobile mechanics
- Asbestos removal
- Demolition
HOW IT COMPARES
More capable than voicemail. More focused than a call centre.
| Capability | Voicemail | Missed-call text-back | Answering service | CTnode. |
|---|---|---|---|---|
| Answers the phone | No | No | Yes | Yes |
| Captures job details | No | Partly | Limited | Yes |
| Checks availability | No | No | Varies | Yes |
| Books approved jobs | No | No | Varies | Yes |
| Holds a travel buffer | No | No | Varies | Yes |
| Alerts you to urgent work | No | No | Limited | Yes |
| Rules against quoting or advice | n/a | n/a | Varies | By design |
| Owner dashboard | No | Varies | Varies | Yes |
Typical approaches are shown; individual providers vary. CTnode. booking features require Standard or Premium. The platform covers answering, intake, booking, messages, escalation, confirmations and dashboard visibility, including after hours. It does not replace every administrative, interpersonal or on-site responsibility of a human team member.
THREE MONTHLY PLANS
Find the right plan for your business.
Essential handles calls and follow-up. Standard adds the booking workflow. Premium adds deeper review, reporting and call-path configuration. Every plan keeps the same disclosure and safety rules.
For most businesses that want suitable calls turned into managed bookings, Standard is the recommended starting point.
You hear it before your customers do. Setup is done with you, and the first calls are reviewed together before it answers anyone real.
YOUR NAME, PROTECTED
Clear boundaries. A person when it matters.
The receptionist is configured not to give quotes or specialist advice. Calls outside the agreed rules become messages or owner alerts, so the decision stays with your business.
AUSTRALIAN TRADES. ADELAIDE FIRST.
Built with trade businesses, not dropped on them.
We are a small team taking on a small number of businesses on purpose. The founders stay involved through setup and testing, so the receptionist starts with your actual service rules and you get a clear way to review everything it did.
QUESTIONS
What business owners usually ask.
Will my customers know it's a computer?+
Yes, and deliberately so. Your receptionist introduces itself by name and says it is AI in the opening line — ours is called Dave — and gives the configured recording notice. Callers who want a human are escalated to you.
How does it leave time between jobs?+
We agree a fixed travel or setup gap with you and apply it around busy jobs. That gap is not a driving-time calculation. Distant, uncertain or exceptional routes can be sent to you for review.
What happens if it doesn't know something?+
It will not guess on anything that matters. It is explicitly blocked from giving legal, health, licensing, disposal, pricing, timeline or safety advice. In those cases it takes a message or escalates to you.
What if two people ring at once?+
Both are answered. Each caller gets their own session rather than a queue.
What happens when a call is urgent?+
It follows the trade-emergency rules agreed for your business and alerts the owner numbers you configure. If someone describes an immediate threat to life or safety, it directs them to emergency services rather than treating it as a normal trade booking.
Can it book every type of job?+
It books the services and appointment types approved during onboarding. Quote-first, safety-sensitive or unusual work is routed to an inspection, a callback or owner review instead.
Are calls recorded?+
Yes — audio and a transcript. Audio is kept up to 30 days and transcripts around 90 days, and callers who object are handled accordingly. The detail is on the privacy page.
Where do bookings end up?+
In your Google Calendar and in your owner dashboard. The platform database is the record of truth, so nothing depends on the calendar staying reachable.
Will it work for more than one owner?+
Yes. Multiple owner notification numbers can be configured, and the escalation order is agreed during onboarding.
Do I have to change how I work?+
No. We set it up against your existing hours, services and escalation contacts before it takes a single call.
How long does setup take?+
It depends on your business rules and provider access. We configure the system with you, test the main scenarios, and only move to live calls once the agreed checks pass.
TELL US WHAT KEEPS RINGING
Bring us the call you missed last week.
Tell us what customers usually call about. We will shape a focused demonstration around the booking, message and urgent-call rules your business actually needs.
Founder-led setup · no self-serve signup · configured and tested with you before it takes a live call.