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AI PHONE RECEPTION FOR AUSTRALIAN TRADES

Every call handled.Every job accounted for.

An AI receptionist configured around your services, availability and escalation rules, with an owner dashboard that shows what happened next.

Book a live demoSee how it works
  • Answers calls
  • Books approved services
  • Escalates when needed

One number. Every call accounted for.

  • Bookings6
  • Quote requests5
  • Urgent escalations4
  • Messages3
Follow the call ↓

A phone receptionist for the moments that usually interrupt the job: new enquiries, inspection bookings, quote requests, changes, messages and urgent callouts.

FROM RING TO RESULT

What happens after the phone rings.

The receptionist follows the workflow agreed for the business. It does not just talk; it uses tools and records the outcome.

  1. 01

    A customer calls

    Your existing business number can route into a receptionist configured for your business.

  2. 02

    The call is understood

    The receptionist collects the caller's name, number, job type, address, urgency and useful notes.

  3. 03

    The right action happens

    It can check availability, book an approved service, take a message, arrange a callback or escalate.

  4. 04

    The owner is updated

    Bookings, call summaries and attention items appear in the owner dashboard, with SMS alerts where configured.

  5. 05

    The calendar stays useful

    Supported bookings sync to Google Calendar with the time, service, caller and job context owners need.

  6. 06

    The conversation is traceable

    Transcripts and recordings follow the configured retention policy so authorised owners can review calls.

Hear the full workflow on a real call.We will demonstrate booking, messaging and escalation with demo data.

Arrange a demo

OWNER VISIBILITY

The call ends. The useful work remains.

Owners can review calls, bookings, messages and attention items in one operational view. Supported bookings carry job context into Google Calendar.

ctnode.Demo workspace · Owner dashboard
Calls42Last 7 days
Bookings17From receptionist calls
Needs attention3Messages and escalations
Recent activityOutcome

Jordan · leaking pipeCaller, address and urgency captured

Owner alerted

Alex · site inspectionTomorrow at 9:30 am

Calendar synced

Sam · quote requestMessage ready for review

Callback
Google CalendarJULY
23Thursday
9:30 – 11:00 amSite inspection · Alex

Service: Pre-work inspection
Location: 18 Demo Street, Brisbane
Notes: Quote requested. Access via side gate.

Demo data · created from an AI receptionist booking

Illustrative product view using fictional demo data. No live client or caller information is shown.

BUILT FOR REAL CALLS

Not every caller needs the same answer.

01

Routine booking

A caller requests an approved service. Availability is checked, the job is booked and the calendar is updated.

02

Quote or inspection

The receptionist gathers site details and arranges the right inspection or callback instead of inventing a final price.

03

Urgent trade issue

Trade urgency is separated from life-threatening emergencies, then routed through the business's escalation rules.

04

Owner requested

A caller asking for a person can leave a clear message or trigger an owner alert without being booked into a random slot.

05

Change of plans

Reference-protected cancellation and rescheduling flows help prevent one caller changing another person's booking.

06

After-hours call

The call is answered, details are captured and the next approved action is recorded for the business to follow up.

FOUNDER-LED SETUP

Configured around the way your business actually works.

You do not train the AI or build workflows yourself. We collect the business rules, configure the receptionist, connect approved providers and test the scenarios before calls go live.

Talk through your setup
  1. 1
    Understand the business

    Services, hours, areas, travel buffers, capacity, owner contacts and policies.

  2. 2
    Configure the call paths

    What can be booked, what needs a quote, what becomes a message and what must escalate.

  3. 3
    Connect and test

    Phone, dashboard, calendar and notifications are checked against realistic call scenarios.

  4. 4
    Launch with oversight

    Early calls are reviewed so the business can confirm the workflow is behaving as agreed.

CLEAR ROLE

More capable than voicemail. More focused than a call centre.

CapabilityVoicemailGeneric answering serviceAI receptionist
Answers in the business's voiceNoSometimesConfigured
Collects structured job detailsNoLimitedYes
Checks and books approved timesNoLimitedYes
Applies trade-specific escalation rulesNoLimitedYes
Writes outcomes to an owner dashboardNoVariesYes

The receptionist handles the agreed phone workflow. It does not replace every administrative, interpersonal or on-site responsibility of a human team member.

SAFETY AND CONTROL

Designed to know where its authority ends.

Guardrails are part of the operating workflow, not an afterthought. The receptionist identifies itself as AI, follows business-approved rules and hands control back to people when a call needs judgement.

  • Tenant isolationBusiness context is bound server-side and dashboard access remains scoped to the authorised business.
  • Authenticated toolsVoice tool and post-call webhooks use secrets or signatures; caller-supplied tenant identifiers are not trusted.
  • Controlled retentionAudio and transcript retention follow configured business and beta policies, with private storage where enabled.
  • Human escalationHigh-risk, unusual or owner-requested calls can leave the automatic booking path.
  • Scenario coverageThe repository's quality library covers more than 200 booking, safety, identity, privacy and difficult-caller scenarios.
BRISBANE, AUSTRALIA

Built with trade businesses, not dropped on them.

The founders stay involved in setup and testing. That means the receptionist starts with the business's actual service rules and gives owners a clear way to review what it did.

QUESTIONS

What business owners usually ask.

Does it pretend to be human?+

No. The opening identifies the assistant as AI and gives the configured recording and transcription notice.

Can it book every type of job?+

It can book services and appointment types approved during onboarding. Quote-first, safety-sensitive or unusual work can be routed to an inspection, callback or owner review instead.

What happens when a call is urgent?+

The receptionist follows the business's trade-emergency rules and can alert configured owners. If someone describes an immediate threat to life or safety, it directs them to emergency services rather than treating it as a normal trade booking.

Can owners see what happened?+

Yes. The owner dashboard brings together calls, bookings, messages, reminders and attention items. Google Calendar can carry the job details needed in the field.

Will it work for more than one owner?+

Yes. Multiple owner notification numbers can be configured, with the exact escalation and notification arrangement agreed during onboarding.

How long does setup take?+

Setup depends on the business rules, number and provider access. The founders configure the system with you, test the main scenarios and only move to live calls after the agreed checks pass.

SEE IT HANDLE A CALL

Bring us the calls your business actually receives.

We will show you how the workflow can answer, capture, book and escalate without pretending every enquiry is a simple appointment.

Book a live demo